FAQs

Have you any vacancies?
Absolutely! We have ample capacity with room to expand.

Do you have undercover storage for Caravans or Motorhomes?
No, currently we don’t. However, with our affordable rates you will still be ahead even after purchasing a quality cover.

What security do you have?
We have an access control system with motor controlled gates, floodlights and monitored security cameras. You will be issued a unique PIN code that will log your entry and exit and prevent unauthorised access.

Will the site be large enough for my van?
Yes, our yard and sites can accommodate the largest vans or vehicles however spaces are more limited for full size buses and large fifth-wheelers. Please call us to confirm if we can accomodate your vehicle.

Can I get access to my caravan or stored property at any time?
Access is limited to daylight hours only. Other than this you may access your caravan or storage unit at your desire. You will provide your own locks, hitch-lock (no wheel clamps or wheel chains), GPS locator or wheel-brace, and hold the key for them.

What is the minimum storage period?
Minimum Storage Term is 1 month (paid in advance).

What types of units do you have?
We have Garage Spaces, Shipping Containers and Self-Storage Units

Can I just show up to the facility and have a look around?
Appointments are required to view the facility as our site is secured by PIN controlled security gates. Please call us on 5941 8839 to book a site visit.

Do I need to come in to do all the paperwork or can you just email it to me?
Most of the paperwork process can be conducted online and over the phone prior to your appointment. A physical appointment is still required to provide Photo ID and an induction (10 minutes).

When does Beacon Storage require a key to my lock?
If you are storing a car or trailer of any type (caravan, camper, boat etc), we will need to hold a key for moving it in the yard. This will be discussed and arranged when you sign an agreement with us. We will not hold keys for access to inside your caravan, other than temporarily if arrangements have been made for servicing or repairs on site. We do not hold keys for storage units.

Give us at least one business day of notice and we’ll have your caravan, trailer, boat etc waiting for you in our Transition Area. Drop it off in the Transition area and we'll park it for you in storage.

I like your business model and have a similar property of my own. How can I get started running my own storage site?
Thanks, we are very fortunate to be doing this. We entered the business in a unique way and time and the local council granted us a permit to operate on Existing Use Exemption Rights. If you have a property that is not in a commercial or industrial zone you will be risk being shut down under the zoning regulations set out by the State Government, enforced by local councils. A 'Store' or storage facility is not generally permitted in Green Wedge or Farming zoning.

We’re going on holiday soon and I want to pick up my caravan. Will we be charged for the time we are away?
Our storage agreement options are quite flexible. The minimum charge is for one month of storage. You may choose either month to month storage or take an agreement for annual storage. The best value is for 12 months - the biggest advantage being a guaranteed site. We now offer a 12 month agreement paid monthly on Direct Debit.

What's happening in the yard right now?
Currently we are in the final stages of opening a new hardstand transition yard. A new access track is in place to better manage traffic flow on site and self storage units will be separate from vehicle storage sites. In order to make storage on site more efficient and more secure, access will be restricted to the transition yard for vehicle storage tenants when works are completed. Staff will move all towables to the yard for collection and from the yard to the storage area. Due to exceptional wet weather and wet conditions on site the opening has is set back until conditions allow for the yard usage.

When will the new Transition Yard be finished?
Stage one of the yard is complete including access track. Wet conditions and soft subsoil have prevent the surface compaction delaying opening for general use and heavy traffic. We will send out notice once we are able to open the yard again.

I want to park my own vehicle
We understand there are varying desires, skill levels and experience when it comes to parking with and without a trailer. It is our preference that we don't incur the expense of the resources required to park and retrieve vehicles, as it comes at a cost we may not actually recover. The reason we are not allowing tenants to park is for reduced liability across the facility, consistency and overall efficiency in the storage yard. The site gets wet and soft and our tractor reduces many issues that occur when regular vehicles drive off the tracks.

Can I give my code to others e.g. removalist or relatives?
You must not give your code out to anyone as this protects you and others storing in the facility. If a third party requires access to site you must contact and discuss this with the office.

If we require more storage, what options do we have?
If you run out of space you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.

How many tries do you get if you forget your code?
If you enter an incorrect code, the system will not recognise you - you can try as many times as you like. If you forget your code, you can call the office. Once you have provided answers to relevant security questions, we will SMS your code to you. If this happens after hours, you can call the landline and follow the prompts.

What is APB error?
This is Anti-Pass Back. It means that either you did not enter your code to exit or enter the facility at some stage. Or if you're at the gate and just entered your code and the system accepted it, but the timing meant the gate could not or did not receive the open command and then you tried to re-enter it. Another way to explain this is - the gate system allows you to 'sign-in' at the entry and 'sign-out' at the exit. If you didn't sign-in when you entered it doesn't know you're on site to sign you out. For every sign-in there must be a sign-out. Safest process when at the exit gate is, unless you are sitting directly behind another vehicle at the gate and can enter you code and proceed directly through the gate in less than 15-20 seconds then wait for the gate to fully close then sign-out.

What is tail-gating?
Tail-gaiting is one vehicle following another vehicle through the gate without signing in. Tenants are responsible for vehicles they allow on site. If you (as a tenant) bring someone to site, you are responsible for their conduct on site and ensuring that they leave with you. It's preferable that the office is made aware of ALL visitors and contractors to site and contractors visiting MUST sign in and out at the office. DO NOT give your code to a 3rd party. Ensure when you enter and leave site the vehicle behind you does not follow you unless they have signed in or out. Stop inside the gate and wait for it to close so they must either enter a valid code, call the office for access or go away. NEVER assume it's okay allow a vehicle OR pedestrian to enter. Our gate system and security is excellent, but tailgating is a vulnerability our tenants must take responsibility for.

Do you provide a removalist service or trailer?
We do not have these services on site but can recommend local removalists and hire companies that can assist you.

Can we have access outside the advertised hours?
Not usually. This may be considered on a case-by case basis. You can speak to the Site Manager concerned and an arrangement may be agreed upon depending on the circumstances. A fee may apply for a longer period of extended access.

How much notice do I have to give when moving out?
As per the storage agreement, you will need to give at least 7 days’ written notice. An email is adequate.

Do you have a bin we can use?
The bin on site is for staff use only. All rubbish must be taken with you.

What do you mean by “hardstand”?
A “hardstand” area is a gravelled outdoor space that is generally occupied by vehicles/boats. It is open to the elements.

Do you provide a padlock or have a key for my unit?
We have a range of high-security padlocks available for purchase in the office to secure your space. We do not hold keys for units – you hold the key.

Can I pay per week?
Your account must always be one month in advance. Weekly/Fortnightly payment can be arranged if your account is more than 1 month in advance.

How often can I access my goods?
Tenants have access 7 days per week during daylight hours, provided your account is not in arrears.

Do you have BPAY?
Yes! We also have many other ways to pay, including on our website. Contact us for more info.

Am I automatically insured?
No, you are not automatically covered so we strongly recommend that your vehicle or goods are insured when you move in. We do not take responsibility for theft, loss or damage whilst your goods are in storage and if you are uninsured, you store at your own risk.

What are the prices?
Prices for vehicles are dependant on overall length. To determine this, you will need to measure from the tow ball/hitch to the back of accessories/motor.  Contact us for a quote.

Do I need to pay a deposit?
Vehicle Storage does not require a deposit. We may opt to hold a deposit for all units and it is refundable when you vacate, provided the space is left clean (swept out), undamaged and clear (nothing left behind).

Why do I need to sign a storage agreement?
The storage agreement sets out the terms and conditions of the relationship between the storage operator and the store. It details the rights and obligations of each party.

Why do I need to provide my vehicle insurance?
We require proof that the vehicle you have stored is insured under your name. A certificate of currency can be provided by your insurance provider.

How do I get a refund if I move out earlier than expected?
As the contract is for a minimum of one month, we only refund whole months of prepaid rent for vehicle storage.

I have my own container. Can I store it on your property?
No. We have containers available for rent on site.

Are containers watertight?
The shipping containers are very new and in top condition. The are weather-proof and rodent proof.

Do I get a discount for storing in multiple units or having multiple vehicles?
We are happy to discuss a small discount with you, however demand for storage may limit options. Please contact the Site Manager.

If you have further questions about these Q and A's or any others, please email us at info@beaconstorage.com.au